Returns & Refunds

We want you to feel confident when shopping with Gorde Atelier. If your purchase is not quite right, eligible items may be returned within 14 days of delivery.

Return Eligibility

To be eligible for a return, your item must be:

• Returned within 14 days of delivery
• Unworn, unused, and in its original condition
• Returned with its original packaging, when applicable
• Free from damage, alterations, or signs of wear

Please contact us before sending an item back so we can provide return instructions. Returns sent without prior authorization may not be accepted.

Non Returnable Items

For hygiene and personalization reasons, the following items are final sale and cannot be returned:

• Earrings
• Toe rings
• Personalized or engraved jewelry
• Custom made or specially modified items
• Gift cards
• Items marked Final Sale

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We strongly recommend using a trackable shipping service. Gorde Atelier is not responsible for return packages that are lost or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges, expedited shipping fees, and return shipping costs are non refundable.

Damaged, Defective, or Incorrect Items

If your jewelry arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery and include photos of the item and packaging.

We will review the issue and work with you to make it right. If the issue was caused by us, you will not be responsible for the associated return shipping costs.

Exchanges & Sizing

If you need a different size or would like to exchange an eligible item, please contact us. Availability varies by design and size.

Personalized, custom made, altered, and final sale items are not eligible for exchange unless they arrive damaged or incorrect.

How to Start a Return

To request a return, please contact us through our Contact page and include your order number and the item you would like to return.

Please do not send a return until you have received return instructions from us.

Gorde Atelier reserves the right to decline returns that do not meet the conditions outlined above.