Refund policy

RETURN & REFUND POLICY

We want you to love your Gorde Atelier jewelry. If you are not completely satisfied with your purchase, you may request a return within 14 days of delivery.

RETURN ELIGIBILITY

To be eligible for a return, the item must be returned in its original condition, unworn, unused, and with its original packaging.

To request a return, please contact us within 14 days of receiving your order. Items returned without first requesting a return may not be accepted.

NON-RETURNABLE ITEMS

For hygiene and customization reasons, the following items are final sale and cannot be returned:

• Earrings
• Toe rings
• Personalized or customized jewelry
• Items that have been worn, used, altered, or damaged after delivery

Please contact us if you have questions about whether your item is eligible for return.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect item was sent.

We strongly recommend using a trackable shipping service when returning an item. Gorde Atelier is not responsible for return packages lost in transit.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.

REFUNDS

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or credit card company to post the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part.

CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

For return or refund questions, please contact Gorde Atelier through the contact information provided on our website.