Shipping policy

SHIPPING POLICY

Thank you for shopping with Gorde Atelier. We carefully prepare and package every order before shipment.

PROCESSING TIME

Most orders are processed and shipped within 1–2 business days.

Processing times may occasionally vary during holidays, periods of high order volume, or for customized and special-order items.

DOMESTIC SHIPPING

Orders within the United States are shipped using the shipping method selected or displayed at checkout.

Estimated delivery times are provided by the shipping carrier and begin after your order has been shipped.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

TRACKING

When tracking is available, you will receive tracking information after your order has been shipped.

Please allow some time for the carrier to scan the package and update the tracking information after shipment.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

INTERNATIONAL SHIPPING

International shipping may be available to select destinations. Available shipping options and rates will be displayed at checkout.

International delivery times vary depending on the destination and carrier.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping charge paid to Gorde Atelier.

DELIVERY DELAYS

Once a package has been accepted by the shipping carrier, delivery may be affected by circumstances outside our control.

If your tracking information has not updated for an extended period or you believe your package may be delayed or lost, please contact us and we will assist you with the available carrier information.

DAMAGED PACKAGES OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order information and photos when applicable so we can review the issue and help resolve it.

CONTACT

For questions regarding shipping or your order, please contact Gorde Atelier through the contact information provided on our website.